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O2 Complaints

Anonymous
Not applicable

on ‎27-08-2013 07:29

on ‎27-08-2013 07:29

Having joined 02 in May 13, I have had numerous problems with handsets, blocked sims etc.

 

I sent a complaint to complaintreviewservice@o2.com on the 28th May, and received the email telling me the SLA for response was 7 days. I heard nothing. Since then, I have re-sent the mail on the 10th June, and the 19th June, and have received no response.

 

How do I go about getting a response and escalating? Not very impressive customer care!

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Bambino
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‎28-01-2014 19:14 - edited ‎28-01-2014 19:17

‎28-01-2014 19:14 - edited ‎28-01-2014 19:17

@RPI-Price-Rise. This is a customer to customer forum. You're talking to thin air.

I DO NOT WORK FOR O2



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MI5
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on ‎28-01-2014 19:23

on ‎28-01-2014 19:23

and your statements and requests are wrong and misinterpreted. Hope you're not set on waiting for that letter to arrive ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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‎28-01-2014 22:38 - edited ‎28-01-2014 22:40

‎28-01-2014 22:38 - edited ‎28-01-2014 22:40

@Anonymous wrote:
 

I look forward to a swfit offer of cancellation in accordance with the priciples laid out by the regulatorary body.

 

Oh dear, that's a very poor interpretation of the terms that you agreed to and the terms surrounding the increase.

 

You will not receive an offer to cancel your contract as no terms have been broken by O2.

 

If anyone is to blame for this try Ofcom who created this situation.

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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on ‎05-02-2014 14:49

on ‎05-02-2014 14:49

Between today and yesterday I have spent over 2 hours in the chat line, with about 6 different people. I just wanted my PAC but all they did was try to divert my attention by offering me the devil and all. The when I would get to when I might accept the offer, that person disappeared and someone new came on and went over the whole palaver again. I just want my PAC code, which they are obliged to provide.

I wrote to the Chief Executive but did not even get an acknowledgement. I am now going to the Ombudsman.

I think since SKY took them over, they couldn't give a damn.

 

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MI5
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on ‎05-02-2014 14:53

on ‎05-02-2014 14:53

I hope you get your facts correct before going to the Ombudsman, as you could be wasting even more of your time....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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on ‎05-02-2014 15:38

on ‎05-02-2014 15:38

@Anonymous wrote:

I think since SKY took them over, they couldn't give a damn.

 

Strange that never made the national news! Confused

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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MI5
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on ‎05-02-2014 15:45

on ‎05-02-2014 15:45

Yep, I missed that too.
I also assume the complainant has fully followed the O2 complaints procedure and is in possession of a "deadlock" letter from O2 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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on ‎05-02-2014 16:02

on ‎05-02-2014 16:02

I'm surprised the CEO didn't drop what he was doing and deal with it, I mean what's he there for? Smiley Indifferent 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Bambino
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‎05-02-2014 16:08 - edited ‎05-02-2014 16:10

‎05-02-2014 16:08 - edited ‎05-02-2014 16:10

@Anonymous wrote:

 

I think since SKY took them over, they couldn't give a damn.

 

I didn't realise that Sky were responsible for supplying people who were leaving with their PAC? Shocked

I DO NOT WORK FOR O2



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davethorp
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on ‎05-02-2014 16:16

on ‎05-02-2014 16:16

Can I get sky to unlock my phone for me since O2 don't seem to be in any rush

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