Number transfer

[mm123]

I am an existing 02 customer (Pay as you go) but I changed to a Pay Monthly plan yesterday. After I ordered my new Pay Monthly sim, I completed a transfer number form so I can keep my number. Today afternoon I lost all my O2 services (no network) and I have not received my new SIM yet. Why did I lose connection? Is there anything else I can do to get the connection back or should I just wait for my new sim?

[MI5 · Accepted solution]

@mm123 

You'll need to wait for your new sim which has been programmed with your number.

It should arrive on Monday as they are posted first class.

[mm123]

Thank you,

Will I lose all the contacts I have stored on my current (old) sim?

[MI5]

@mm123 

If any contacts are stored on your sim you should transfer them to your phone or lose them.

[mm123]

Thanks,

But the number I am transferring to is my old number (the number that I want to keep). I am transferring from my new number (The new sim that I have ordered which does not have any contacts) to my current (old number). Do I still need to transfer them?

[MI5]

@mm123 

Yes, you need the new sim as contract and PAYG sim cards are different.