Number not porting. 4 phone calls no success

[Veela]

I've attempted to port my number multiple times now without success since last Wednesday. I have called 4 separate times.

What is going on. According to this email I assume I was not supposed to receive, it's telling me my number isn't even set up 

*** THIS IS AN AUTOMATED MESSAGE. PLEASE DO NOT REPLY ***

Hi,

Thanks for your Post Pay Port In form.
The request could not be processed, the following reason is given for the rejection:

Validation Exception: Mobile number (***********(Removed for Security)) is not active on our Pay Monthly systems.

Please contact the customer and submit the correct details on a new form. This request is now void. Details submitted are below :
Advisers Name :karen johnson
Customers Name : james cleave
Temp Number : ***********(Removed for Security)
Porting Number : ***********(Removed for Security)
PAC : *********(Removed for Security)
Preferred Port Date : 10/03/2022

Thank you,

O2 Customer Service Please check and resubmit your request.

[gmarkj]

You can make the request to move your number yourself (assuming you are moving from another company to o2) @Veela 

Complete the form in the below guide - the three numbers it is asking for are a contact number, the number you want to keep and the temporary new o2 number you have been given.

Guide: Migration & porting into O2  

[gmarkj]

For ease, here is a direct link to the page with the form on it (the link in the guide is buried in the replies):

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form 

[Veela]

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@gmarkj wrote:

For ease, here is a direct link to the page with the form on it (the link in the guide is buried in the replies):

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form 

---

Validation Exception: Mobile number (***********) is not active on our Pay Monthly systems. Please check and resubmit your request.

Getting the same error through that web form. This is really becoming a major issue now.

[gmarkj]

Sounds like we need a little help then @Veela so I will see if one of the o2 team can take a look.

@O2Ryan @O2Waqas can you please work some magic?

[O2Waqas]

Thank you for the tag @gmarkj 

@Veela I will send you a private message so we can get this sorted