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Number migration failed

Donutuk
Level 1: Joiner
  • 2 Posts
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Migrated old number (previous o2 contract) to new phone/sim (new o2 contract), but doesn’t seem to have worked properly.

 

 

Left with new phone that I can phone out with, send/receive texts, mobile data ok all on old number but no one can phone me, “number not recognised” apparently.

Have spent 2 days waiting for o2 to sort, matter escalated but still no resolution. 

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madasaf1sh
Level 78: King of Kings
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@Donutuk 

 

I am afraid you will need to keep on at o2 to fix

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12036 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@Donutuk 

 

I am afraid you will need to keep on at o2 to fix

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Biscuit
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Im having the same problem but cant ring out or txt,I need this to up and running ASAP 

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