Not returning to 4G after call
on 27-07-2018 21:23
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on 27-07-2018 21:23
Hi all
The area where I live doesn't have VoLTE/4G Calling, so when I make a call my iPhone X switches to 3G.
The problem is that it does not return to 4G after the call, no matter how long I leave it. The only way to return to 4G is to toggle Airplane mode or power off/on.
All settings seem to be appropriate and the same phone (and settings) worked fine on Vodafone on EE.
An O2 Guru told me that I didn't have the correct bolt-ons and claimed to fix that but I can't see that being the issue as my phone does connect to 4G, it just doesn't return to 4G after a call. In any case, the changes did not have the desired effect.
He has also arranged to send me a new sim however I'm seriously doubtful this will resolve the issue either.
Does anybody have any ideas?
Thanks
Dave
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on 27-07-2018 21:30
A new sim would be the first thing to try but I'm not aware that the issue was solved for the other customer who reported it either.
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on 27-07-2018 21:50
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on 27-07-2018 22:02
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on 27-07-2018 22:02
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-07-2018 22:06
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on 27-07-2018 22:14
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on 27-07-2018 22:14
Have you tried with wifi and 4g calling disabled completely in your MyO2 ?
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on 27-07-2018 22:18
@MI5 wrote:
My wife has a 6 with wifi calling enabled and doesn't have the problem as as the previous issue was also an X I guess it must be limited to that handset or a combination of handset and settings.
Have you tried with wifi and 4g calling disabled completely in your MyO2 ?
Thanks for another suggestion.
I have just requested to remove WiFi calling and 4G calling and will see what happens once the request has been processed.
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on 27-07-2018 22:22
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on 27-07-2018 22:22
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 27-07-2018 23:30
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on 27-07-2018 23:30
I have a 7 Plus & If I have something like this then I switch off mobile data, leave it a few minutes then put it back on. Solves the problem every time
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on 28-07-2018 08:25
@Anonymous wrote:
@MI5 wrote:
My wife has a 6 with wifi calling enabled and doesn't have the problem as as the previous issue was also an X I guess it must be limited to that handset or a combination of handset and settings.
Have you tried with wifi and 4g calling disabled completely in your MyO2 ?Thanks for another suggestion.
I have just requested to remove WiFi calling and 4G calling and will see what happens once the request has been processed.
I've now tested this and it had no effect. I have added 4G and WiFi calling again.