Not receiving messages

[Sarahjane]

Hi,

My husband and I both received new sims yesterday and both of us are unable to receive text messages. Had a live chat yesterday and was told to wait 24 hours, had a live chat today and said there were issues with a mast. Network coverage in my area says it’s working fine. Any ideas?

[Mturton]

Hi I am having the same issue has anybody that has had the issue been resolved.

Cheers

[Cleoriff]

What phone have you got @Mturton ?

Check network here https://status.o2.co.uk/ 

[Mturton]

Samsung Galaxy A71

[Ang1]

My issue still hasn't been resolved - been 2 days since upgrading. Will be calling O2 again today

[Mturton]

I will be trying them aswell if you get through could you post on here what they say. I will also do the same if I get through