Not impressed : "Your O2 RPI terms are changing"

[DanielCoffey]

I have been a customer for almost ten thirteen years and as such am (or rather, WAS) on an RPI-only annual price increase. I have just been told by O2 that in a little under two month's time I will be forced to move to RPI+3.9%. Of course I am allowed to quit "without penalty" but I have no right of appeal this forced price rise and unilateral change of the terms of my contract.

I was under the impression that some providers were moving away from RPI + 3.9% so I was wondering if there is a reason for this change by O2?

EDIT : corrected the number of years I had been a customer

[gmarkj]

Just to add...

If you upgraded/took a new deal through a 3rd party then you would only have 1 DD to cover both, and the price increase then would be on the total price.

It's an annoying way o2 try and get people to sign up directly with them but unfortunately as you are told the terms and conditions before you sign there is not much we can do about it.

[Jilly5]

I am in a similar situation and am deeply unhappy.  It's bad enough they apply RPI and not CPI, but +3.9% just smacks of jumping on the bandwagon with all the other main mobile providers.  It's ridiculous and high time the regulators did something about it - though not sure than Ofcom's proposals will address this sort of practice - it seems more aimed just at  forcing them to be more transparent about their egregious practices.

[Enlli]

@Jilly5 I think you will find you will pay more under any new system.

My rise this year would have been 78p, under EE's proposals it would be at leat £1.50

Ofcom is not the friend of the consumer, and has only acted in this case to shut up some powerful critics of the present system