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Level 1: Joiner
Posts: 3
Registered: ‎25-06-2020
Accepted Solution

Not got my old number

I ordered a new sim, pay monthly. When I ordered it I put in the pac code from my old sim (ee) when I received my O2 sim and set it up today, I have a random number?
How can I get my old number?
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Level 26: Upbeat
Posts: 1,079
Registered: ‎04-04-2012

Re: Not got my old number

@Holly1

You will have been given a temporary o2 number, this is required to enable the port to go through, as o2 cant issue a sim with your old number.

Once the port goes through then your sim will get your old ee number

--


Samsung Glaxay Fold, PC Cosmo, Ipad Pro and in desperate need of a clear out of IT Kit.


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
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Posts: 86,623
Topics: 729
Registered: ‎14-01-2013

Re: Not got my old number

Hi @Holly1 

Check this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If having problems then contact O2 using any number in this guide Guide: Coronavirus Community Help and Support 

0800587 4005 is the best number to use.

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎25-06-2020

Re: Not got my old number

Thank you, will it get changed soon?
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Level 1: Joiner
Posts: 3
Registered: ‎25-06-2020

Re: Not got my old number

Thanks
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Level 26: Upbeat
Posts: 1,079
Registered: ‎04-04-2012

Re: Not got my old number

@Holly1

Once the port goes through then yes, only o2 can tell you when this will happen if you havent been told already
--


Samsung Glaxay Fold, PC Cosmo, Ipad Pro and in desperate need of a clear out of IT Kit.


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K