Noatel Europe Ltd

[Amer]

Hi,

I've been charged by this company Noatel Europe Ltd for £4.50 per week

I contacted o2 customer services they told me they can't do anything to help.

They only gave advice to send a stop message to 64055 and call or email them directly to request a refund.

In the mean time ive send the text STOP and had a reply saying...

FreeMsg: Thank You. You have been successfully unsubscribed from Games Network, provided by Noatel. HELP? 02078552665.

I'm now sending an email to explain the issues and to request for the £18.00 refund

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Amer 

Please look at this guide

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Another site to help….

https://payforitsucks.co.uk/

[MI5 Level 94: Supreme]

Ask customer services to place a charge to mobile and a premium rate bar on your account too.

[TallTrees]

Hi @Amer 

So sorry to read this again.  Take the advice given about putting bar on your mobile.

Stopping any further payments to these despicable people.

Try to get your money back ~

Good Luck ~ 

[Payforit_Sucks]

@Amer 

Games Network is a Payforit scam operated by a company called Noatel.

Noatel Europe Limited
Chester House 81-83, Fulham High Street
London
SW6 3JA
United Kingdom

You need to stop further charges by sending a "STOP ALL" text to 64055.

As you have discovered, O2 would find it difficult to be more unhelpful to victims of these Payforit scams.

Call Noatel on 0207 855 2665 or email them at helpcc-uk<at>noateleurope.co.uk to insist on a full refund. Tell them that you never subscribed to their service.

If they claim you consented to the charges, ask them to provide proof as follows:

• Screenshots of the subscription workflow where you were alleged to have signed up for this service.
• A description of what the service you are supposed to have subscribed to provides. Is this a newsletter, access to a web portal, a competition? How would it have been accessed if you had used it?
• Any evidence that after supposedly signing up for the service, you actually used it
• The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
• Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.

If the company refuses to provide this, you should report this refusal to the regulator, and also use it to support an escalation of your complaint to O2. This is allowed under the Payforit rules and the Mobile Operators Code of Practice for the Management and Operation of Payforit.

You need to be aware that O2 leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.

To protect yourself from these scams in the future, ask for a "charge to mobile" bar to be put on your account.

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and O2 should be doing more to assist affected customers and to protect customers from these scams.

Paul

[Amer]

Got the following reply by email...

Dear Mr A.Waqar,

You are already unsubscribed from our service.

We want to inform you that you will soon receive a refund of the total sum £18,00 of your charge.

In the next days, the Payout notice will be delivered by a text message to your mobile phone number 07725******, which you must then use to receive your payout, in cash, from your nearest Post Office branch.

[Cleoriff Level 94: Supreme]

A good outcome @Amer 

[Tucker_22]

I only just realised they have been taking funds out of my o2 account since December last year. They now owe me £198! Its good to see you have made contact - I hope they are as responsive to me! It will be good to know if you actually receive your money.....

[TallTrees]

Hey @Tucker_22
Good you are taking steps to get your money back.
Good luck let us know how it goes.