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Anonymous
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Accepted Solution

No service

Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .
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Posts: 72,690
Topics: 556
Solutions: 3,453
Registered: ‎04-01-2009

Re: No service

Check your postcode @ http://status.o2.co.uk/

 

What fault finding have you done? Reboot, reset, clean sim etc? Anyone else on O2 you know having problems?

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Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: No service

Have you spoken to o2 to check for account brelated issues.

 

How long have you had the iphone and where did you get it?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: No service

I lost voice (but not data) service on Friday afternoon, it suddenly returned at 13:10 on Sunday with me changing nothing.  I drove over 50 miles so I must have moved between multiple cells.

 

I had a live chat with O2 this morning and they asked me my postcode. They told me that the 3G signal was down in my area, but 2G was working perfectly.  I was told that I would have to change from Automatic to Manual.  I asked what setting and they said:

Network Operators -> Search Networks -> O2 - UK.

 

When I said I was surprised that 3G was down in more than a 50 mile radius, I was told "it happens sometimes".

 

I was not very happy with this advice. 

  1. Why would I have to search for networks because 3G was down when 2G was working perfectly?
  2. Why would 3G go down in over 50 miles across multiple towns in the UK?
  3. Why would I have lost just voice and not data if this was the problem?
  4. Was I just given a rubbish answer?

 

Your opinions and thoughts please.

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Anonymous
Posts: 0

Re: No service

They are reading from a prepared script, try turning 3G on & off, either restore the phone, try the sim in a different phone

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Posts: 89,997
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: No service


@Anonymous wrote:
Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .
Sounds like the phone is barred due to being lost or stolen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: No service

Did you get the phone fom eBay or second hand shop

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Anonymous
Posts: 0

Re: No service

Sometimes when my iphone has done that I've switched it right off and then rebooted it and it finds the network again.

However, I am finding since I got my new contract and iphone 5 in Sept. I have a much worse signal than ever before. No idea what's changed regarding the network


@Anonymous wrote:
Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .



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Anonymous
Posts: 0

Re: No service

Have you checked the status checker for issues