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No service

Anonymous
Not applicable
Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .
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adamtemp64
Level 66: Unequalled
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Have you spoken to o2 to check for account brelated issues.

 

How long have you had the iphone and where did you get it?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Check your postcode @ http://status.o2.co.uk/

 

What fault finding have you done? Reboot, reset, clean sim etc? Anyone else on O2 you know having problems?

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adamtemp64
Level 66: Unequalled
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Registered:

Have you spoken to o2 to check for account brelated issues.

 

How long have you had the iphone and where did you get it?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 9
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Anonymous
Not applicable

I lost voice (but not data) service on Friday afternoon, it suddenly returned at 13:10 on Sunday with me changing nothing.  I drove over 50 miles so I must have moved between multiple cells.

 

I had a live chat with O2 this morning and they asked me my postcode. They told me that the 3G signal was down in my area, but 2G was working perfectly.  I was told that I would have to change from Automatic to Manual.  I asked what setting and they said:

Network Operators -> Search Networks -> O2 - UK.

 

When I said I was surprised that 3G was down in more than a 50 mile radius, I was told "it happens sometimes".

 

I was not very happy with this advice. 

  1. Why would I have to search for networks because 3G was down when 2G was working perfectly?
  2. Why would 3G go down in over 50 miles across multiple towns in the UK?
  3. Why would I have lost just voice and not data if this was the problem?
  4. Was I just given a rubbish answer?

 

Your opinions and thoughts please.

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Anonymous
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They are reading from a prepared script, try turning 3G on & off, either restore the phone, try the sim in a different phone

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MI5
Level 94: Supreme
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@Anonymous wrote:
Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .
Sounds like the phone is barred due to being lost or stolen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Did you get the phone fom eBay or second hand shop

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Anonymous
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Sometimes when my iphone has done that I've switched it right off and then rebooted it and it finds the network again.

However, I am finding since I got my new contract and iphone 5 in Sept. I have a much worse signal than ever before. No idea what's changed regarding the network


@Anonymous wrote:
Since yesterday my iPhone has said no service, I can't text or make calls. When I connect it to the O2 network it says restricted network .



Message 8 of 9
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Anonymous
Not applicable

Have you checked the status checker for issues

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