No service after tariff upgrade

[Treboruk92]

Been without service for 5 days now.

O2 seem absolutely clueless when I call them.
I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...

They seem to think it’s the Sim but it was working fine for a short while after the upgrade. They’ve sent me a new sim, done a swap, and yet still no service...

I am at wits end as I use my phone for work and it’s making my life near impossible. Any help would be appreciated!

[O2Waqas]

Thank you @jonsie 

[Joanne14]

Do you mind telling me how they fixed it? If you remember! Having exact same problem after upgrading this morning and o2 haven’t been able to sort so far

[Eamonn84]

Hello

I changed from a contract to sim only and encountering the same issues.  No network coverage when people try to phone me they get a message saying my number is not recognised please help.

[Bobby7375]

I'm having the exact same issue too. Swapped to a higher data tariff 48 hours ago and 0 service since 😞

[Cleoriff]

@Bobby7375 @Eamonn84 and @Joanne14 I will tag @O2Emma to see if she can help all 3 of you.

[O2Emma]

Morning @Cleoriff I will pick these up thanks.

Hi @Bobby7375 @Joanne14 @Eamonn84 I will send you all a private message to look into the issue for you.

[O2Emma]

Hi @O2Sarah- Can you look into this for @Bobby7375 please.

[O2Sarah-]

Of course @O2Emma 

@Bobby7375 I will send you a private message so we can look into this. 

[Vsoakley]

Hi

did this get resolved? I am having the same issue.

many thanks 

[Enlli]

@Vsoakley Since these posts O2 have withdrawn the forum advisors so it's just us customers.

Afraid you will have to keep on at O2 Ad Nauseum 

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