Hello there, I seem be having the same issues a lot of people have been experiencing when porting their number to O2.
A few weeks ago I submitted a porting request. It got ignored and nothing happened, I didn't even receive a message from O2 that the requested had been received. Christmas holidays started so I thought I'd retry after.
On December 28th around 9AM I submitted another request. Normally I'd expect the porting to start on Dec 29th as it was before 5PM. Again nothing.
I wake up on the morning of the 30th Dec (yesterday) and I have no reception on my previous network nor on my O2 SIM. I wait a few hours and call O2 customer service who assure me the porting will happen by end of the day and I quote "200% sure".
It's now Saturday 31st Dec and still I have no reception. I have some important calls that I may receive any day, but I am left without my number.
Is there anyone who can help me? The agents I reach via the O2 Customer Service don't seem to help other than giving me another "sorry for the delay, it will be ported soon".
I see a lot of people got help through these forums for similar issues.
I have to say though, this is the most frustrating process I went through. All other networks I have been with managed to sort everything within a few hours.
