We have had a couple of O2 loans and accounts opened up in mine and my husband’s names, and have been unable to get through to O2 Fraud team. We have tried customer services multiple times; who have gone on to raise fraud cases but never a response. We have emailed O2 credit referrals team and also O2 Fraud team; still no response. We have contacted the credit reference agencies to dispute the entries but O2 then responds to them saying we might have opened the accounts with VirginMedia, whereas this is not the case. We just need the cases investigated, accounts and loans closed and credit file entries removed. Please can someone help with how to get through to the right team who can help?
