Do you mean you are not connected to the internet (network), or you are but cannot do anything @Stephanie4 ?
See if anything helps in these guides - if not please come back and give us some more details...
Guide: Is the network down for me or everyone?
Guide: How can I sort out my network issues?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
