No help from customer service/Complaints

[Stacey_2]

Hi, 

I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)

Over a week ago, I misplaced my phone for two hours called in to have it blocked and a new sim issued with my same number. 2 hours later I found it called back and they advised they removde the block please allow 24 hours also reactivated my original sim please allow 24 hours. The new sim arrived also tried that no service. 

It appears to me that the IMEI block has broken my device as two active simcards are not working in it. 
My phone is completely useless.

Now 8 days later and still no service and still no resolve and no futher forward with any advisor or complaints, borrowing other peoples phones to call into o2 to be advised that someone will call me back in 48 hours (I have no number for them to call me back because they haven't fixed what they've broken)


Please someone help me. 

[Cleoriff]

Thank you @gmarkj. Just to be clear @Sian_98  started a thread on this forum in a very aggressive manner using extremely abusive language (which I had removed). Despite that, on the thread indicated above, I called in @O2Lisa to help. Apparently @O2Lisa wasn't quick enough for @Sian_98  even though she responded within 5 minutes.

So another thread was started  by @Sian_98 and comments added to this thread.

I want to ask @Sian_98 if she has responded to the private message sent to her by @O2Lisa 

If not, then why not? If you have, then you need to exercise patience whilst she triezs to sort out your issue. Finally I am not a 'rude customer service lady', I am a member like yourself @Sian_98 

Simply trying to help, despite your rude aggressive manner.

I shall now leave you to it. Best of luck.