on 04-07-2020 14:22
This might sound like a dumb question, but have you tried switching your phone off and back on again? It resets the phone. Hope it helps, if not, give 0800 587 4005 and advise them the bars are still on and could they remove them.
on 04-07-2020 14:29
on 04-07-2020 14:42
Oops.missed the memo! Thanks for the update. @Holly2 give o2 customer services a call on 0344 809 0202 from a land line or a friends mobile. Or, if you have wifi, try o2 Live Chat via this link https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-b89704821d05577e992268f4e5b6c90...
on 04-07-2020 19:33
Login to myo2 and it will tell you if you have any left and what date it will reset.