No data

[Holly2]

I paid my bill yesterday and my data still hasn’t returned and it has been over 24 hours since paying ?

[Anonymous]

Hi, Holly2,

This might sound like a dumb question, but have you tried switching your phone off and back on again? It resets the phone. Hope it helps, if not, give 0800 587 4005 and advise them the bars are still on and could they remove them.

[Cleoriff]

@Anonymous 

Sorry to say, we are not allowed to use that number now as of 30/6. PM from our managers.

It has been removed from the guide.

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Holly2 

Keep rebooting your phone. If it's not back by tomorrow then call O2 using any number in this guide

Guide: Coronavirus Community Help and Support 

0800 977 7337 is the best one to call.

[Anonymous]

Oops.missed the memo! Thanks for the update.  @Holly2  give o2 customer services a call on 0344 809 0202 from a land line or a friends mobile. Or, if you have wifi, try o2 Live Chat via this link https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-b89704821d05577e992268f4e5b6c90...

[Cleoriff]

No problem @Anonymous 

Not sure why you didn't get a PM from @Martin-O2 as you are now part of the team?

[Anonymous]

Have fed that back to my group re not being notified.

Yes, quite a few of us who are shielding at home are doing this. I am really enjoying it!

[bigdavie88]

Do you have any data allowance left this bill cycle? What date does your allowance reset as this is not the same day you pay your bill. It may be that you have used your allowance up and will need to wait til your next bill date.

Login to myo2 and it will tell you if you have any left and what date it will reset.