Solved: No confirmation email

Anonymous · ‎25-03-2016

Hi folks, I placed a preorder last night for the new iPhone. It's an early upgrade. Everything seems to have gone through ok, Ive had a thank you for your order txt but have no confirmation email which the day I'll need to collect it. I got all the legal emails etc, but nothing for collecting the phone when available.
Anyone have any insight?
Thanks!

Cleoriff · ‎25-03-2016

Hi @Anonymous

Don't worry about the email. You will probably get this later on today and then you will be able to track order status

Have a look at this tracking order link...

http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order.

With collect instore you will receive confirmation when its available http://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎25-03-2016

Hi @Anonymous

Don't worry about the email. You will probably get this later on today and then you will be able to track order status

Have a look at this tracking order link...

http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order.

With collect instore you will receive confirmation when its available http://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery

Veritas Numquam Perit

MI5 · ‎25-03-2016

As it's a preorder you won't get tracking details until the phone is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎25-03-2016

I would be surprised if anything gets delivered over the long weekend.

I DO NOT WORK FOR O2

Anonymous · ‎25-03-2016

The new iPhone isn't released until the 31st anyway

MI5 · ‎25-03-2016

Indeed, that's why I said no tracking details until dispatch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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