No O2 signal in my area.?

[Anonymous]

I have been without any O2 signal since yesterday (24th October) and see a message relating to a local mast issue, any idea when the problems will be fixed.?

North West Kent..DA post code.

[darrengf · Accepted solution]

Hi @Anonymous this is a customer forum so I’m afraid we will have no idea on when the mast will be fixed.

you said you have checked it out, normal it gives you a reason and sometimes a ruff estimate, however as you have only put DA as your postcode and DA being a massive area we wouldn’t even be able to see what the message is.

the best people to speak to are o2 on 202 for contract or 4455 for PAYG.  You can try o2 chat or more info on masts etc from here. http://status.o2.co.uk

Also so like to welcome you to the forum.

Please remember though this is a customer forum, so please don’t place any personal details like mobile numbers etc on here.

for your postcode I would also keep this to a min, but you would be able to check as per the above details.

[Cleoriff]

Hi @Anonymous O2 will never give a timeframe on mast repairs. It is dependent on many factors.

You could download the My Network app and report it via that route https://www.o2.co.uk/apps/my-network

You could also make a complaint if it becomes a lengthy outage.  https://www.o2.co.uk/how-to-complain

[Anonymous]

I’ve never heard of them ever giving estimates

[MI5]

Average of about 2 weeks.
Could be less but could be more, it all depends what the problem is.