WWE charges

[Anonymous]

I am shocked to find out that O2 has been charging me for scam WWE subscriptions. I never subscribed and many people have been scammed by the same company. Who is paying / withdrawing money from my account ? It's O2. I never made a cotranct with O2 to pay anything on my behalf. O2 is aware of this scam but there has been no warning about it. How can any loyal and responsible company allow its customers to be scammed. How can all these O2 customers be subscribed to WWE without you raising doing anything? I am very disappointed and I am not sure if I can trust O2 anymore. I do feel that O2 shouldn't act as billing agent for tany supplier without verifying with customers first.

[Cleoriff · Accepted solution]

 @Anonymous many people want these services and do sign up for them. I wonder if you have clicked on a link? However, ways to deal with it are here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

[Cleoriff]

Another thread about wwe here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/WWE-Charges/td-p/1034664

[MI5]

I agree.
If networks were acting responsibly they would take the initiative and introduce 2 step verification for these kinds of charges.
Come on o2, do something for your customers for a change and take the charge in this.
You could save some face!

[jonsie]

They need to do a lot of saving face. Just how difficult would it be to introduce two step verification. Oh I forgot.... you have to care for your customers first!

[Anonymous]

This is beyond a joke. I have written to OFCOM who don’t even bother to reply, next step PSA to the High Court, put an end to scummy Premium Rate Service providers