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Level 1: Joiner
Posts: 2
Registered: ‎01-01-2019
Accepted Solution

No Delivery

Good morning all, 

 

 I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is complete but when I go to track with UK Mail the order number is incorrect. Nothing has been delivered as of yet and I'm quite concerned 

Posts: 101,824
Topics: 770
Registered: ‎14-01-2013

Re: No Delivery

Hi @JD_Walsh

If you have had a dispatch email you should be able to track your order..https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you can't then you need to take this up with customer services https://www.o2.co.uk/contactus

They open at 10am today.

Best of luck and happy new year...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 2
Registered: ‎01-01-2019

Re: No Delivery

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

Posts: 101,824
Topics: 770
Registered: ‎14-01-2013

Re: No Delivery


@JD_Walsh wrote:

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS


Yes, let us know how you get on @JD_Walsh. Sometimes the UK mail site needs time to update itself so keep refreshing that as well.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 117,647
Topics: 576
Solutions: 16,537
Registered: ‎04-04-2012

Re: No Delivery

The good news is that you have a tracking number which means it's in stock and left O2 Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: No Delivery

Hi @JD_Walsh, let us know how you're getting on with your delivery and if everything went ok in the end? 

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