No Delivery

[JD_Walsh]

Good morning all, 

 I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is complete but when I go to track with UK Mail the order number is incorrect. Nothing has been delivered as of yet and I'm quite concerned 

[Cleoriff · Accepted solution]

Hi @JD_Walsh

If you have had a dispatch email you should be able to track your order..https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you can't then you need to take this up with customer services https://www.o2.co.uk/contactus

They open at 10am today.

Best of luck and happy new year...

[JD_Walsh]

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

[Cleoriff]

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@JD_Walsh wrote:

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

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Yes, let us know how you get on @JD_Walsh. Sometimes the UK mail site needs time to update itself so keep refreshing that as well.

[MI5]

The good news is that you have a tracking number which means it's in stock and left O2

[Marjo]

Hi @JD_Walsh, let us know how you're getting on with your delivery and if everything went ok in the end?