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No Delivery

JD_Walsh
Level 1: Joiner
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Good morning all, 

 

 I ordered a new pay monthly phone on th 30th, I had an e-mail confirming this and then an e-mail confirming dispatch along with a tracking number and a delivery date of 31st. When I look up my previous orders it is saying it is complete but when I go to track with UK Mail the order number is incorrect. Nothing has been delivered as of yet and I'm quite concerned 

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Cleoriff
Level 94: Supreme
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Hi @JD_Walsh

If you have had a dispatch email you should be able to track your order..https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you can't then you need to take this up with customer services https://www.o2.co.uk/contactus

They open at 10am today.

Best of luck and happy new year...

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @JD_Walsh

If you have had a dispatch email you should be able to track your order..https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you can't then you need to take this up with customer services https://www.o2.co.uk/contactus

They open at 10am today.

Best of luck and happy new year...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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JD_Walsh
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Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS

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Cleoriff
Level 94: Supreme
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@JD_Walsh wrote:

Thanks for the reply, unfortunately when I track the order it just says order is completed. The tracking number I have been given isn't working with UK Mail yet I have dispatch confirmation. Guess I'll wait til 10 to call CS


Yes, let us know how you get on @JD_Walsh. Sometimes the UK mail site needs time to update itself so keep refreshing that as well.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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The good news is that you have a tracking number which means it's in stock and left O2 slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo
Former Staff
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Hi @JD_Walsh, let us know how you're getting on with your delivery and if everything went ok in the end? 

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