I cant believe how annoying it can be chatting with O2 Staff
I had a samsung note phone that cracked its screen when it overheated, right where the camera was. It was in my pocket in a wallet at the time.
I was told by O2 that I could send it for repair as it was still under warentee.
I did that then got a bill for £100 to fix it.
When it arrived back, it had another fault that prevented me from using it, so O2 agreed to do a replacement within 2-3 days.
After 4 days, nothing, so I contacted them again and they assured me that a replacement would be sent out the next day.
4 days later and still heard nothing.
Turns out that they dont have any in stock, So they agreed to change it for another phone.
this time a Galaxy note 2 in black like my original.
It arrives 3 days later and its a white one, so I get back to them, explained that its white and they realise that they made a mistake and say they will get a black one into the post the same day.
Also, my sim card no longer fits as the note 2 is a micro sim.
4 days later another white one arrives !!
After spending ages talking to them today (3 hours) they realised that they dont have any Note 2's in black so said I could have another type of phone.
So ask for a Sony Xperia Z Purple
Fine I think, its all sorted, but I still have to pay £100 for a repair to my phone that never worked.
Just checked my order status and guess what, its a Sony Xperia Z Black.
Have O2 no idea what they are doing ?
I feel like chucking the phone in the bin and never dealing with O2 again.
Absolutely disgusted by their service.
Cost me over £100 for a repair that never worked, having to wait in my house 4 times so far for replacements that were the wrong phone.
I am loosing the will to live with these people.
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