Next day delivery

[Anonymous]

Is it okay to promise next day delivery and not deliver? After arranging for someone to be in all day, I still have no phone. I was told it would be with me today. Do I just have to accept that? I've now been waiting to live chat for over an hour but they're 'very busy'. Again, is this usual to be so poor? Frustrated at being lied to. 

[MI5]

Did you have a dispatch email confirming delivery and tracking details?

[jonsie]

Possibly it's out of stock and there's little you can do unless you've had tracking details. In which case, if you have,  call customer service

http://www.o2.co.uk/contactus

[Anonymous]

Had an email confirming my order but not dispatch or tracking. They didn't mention that when I asked if I'd get it today. I was told it would be here today. 

[Anonymous]

I could have gone to the shop today to collect a phone but they didn't have the colour I asked for in stock in store. That's why I opted for delivery. I wasn't told that would be a problem. I checked it would be delivered today and was told yes. Really disappointed with the lack of clarity when explaining that the next day doesn't really mean the next day at all. 😩

[MI5]

Until you get the dispatch email with tracking details it hasn’t left o2 I’m afraid.
Chase up customer service for a stock check and expected delivery date.

[Bambino]

@Anonymous If you were promised next day delivery and paid for it but didn't receive your phone, you need to speak to Customer Service and request a refund. Not much anyone here can really help you with on that front.

[Anonymous]

Simple fact is: it’s out of stock

[Cleoriff]

At this time of year it's also far better to go instore. I would not trust the online ordering system at all. We have so many complaints about this and until O2 implement a live ordering system (never going to happen) we will continue to see disappointed customers. So sorry it hasn't turned up at the time expected but all you can do is continue to chase up customer services in the link given above

[Marjo]

Good morning @Anonymous! Sorry to hear that your delivery didn't arrive. 😞 Let us know if you managed to get in touch with customer service in the end and get more information?