@Cathdavies1982Your daughter will know the upgrade is on its way as o2 text all the details to the phone number associated with the upgrade.
Other than that there is no issue holding onto the phone for 2 weeks
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company