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New phone

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Bob84
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on ‎11-05-2023 11:58

on ‎11-05-2023 11:58

hi

The delivery driver wouldn't realise my new phone because I didn't have a pin code 

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MI5
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on ‎11-05-2023 22:25

on ‎11-05-2023 22:25

@BUnit82 @Bob84 

See this O2 announcement. 

https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/161902...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎11-05-2023 13:23

on ‎11-05-2023 13:23

@Bob84 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call them on 0800 081 0255
Thanks

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BUnit82
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on ‎11-05-2023 22:15

on ‎11-05-2023 22:15

This happened to me today also. I had to refuse my iPad Pro as I did not know or even received a pin. 

it’s done me a favour as I had ordered the wrong pad! 

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MI5
Level 94: Supreme
In response to BUnit82
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on ‎11-05-2023 22:25

on ‎11-05-2023 22:25

@BUnit82 @Bob84 

See this O2 announcement. 

https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/161902...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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