cancel
Showing results for 
Search instead for 
Did you mean: 

New phone not delivered/lost

Lyndsay_82
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My Upgrade was due for delivery on monday, DPD can't find it anywhere, had 4 days of getting passed round departments on the phone by DPD and O2, nobody can tell me anything and I still have no phone 😞

Message 1 of 9
611 Views
8 REPLIES 8

Enlli
Level 66: Unequalled
  • 6841 Posts
  • 51 Topics
  • 1529 Solutions
Registered:

The only people who can help are Sales. 

Good Luck

Sales team, you can call them on 0800 081 0255

 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

Or Message them

 

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 

 they should be able to help you

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 9
606 Views

Lyndsay_82
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Have spoken to sales on the phone several times (also spent hours on hold and been cut off a few times), they have said they need to have a trace on the parcel and give DPD 6 days to reply, today is the 6th day and not heard back from them. Almost 2 weeks and i'm still without a phone. ready to cancel it and go to another network 😞

Message 3 of 9
520 Views

jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6985 Solutions
Registered:

@Lyndsay_82 wrote:

Have spoken to sales on the phone several times (also spent hours on hold and been cut off a few times), they have said they need to have a trace on the parcel and give DPD 6 days to reply, today is the 6th day and not heard back from them. Almost 2 weeks and i'm still without a phone. ready to cancel it and go to another network 😞


That would be my choice

Problem is keeping O2 investigating otherwise it will just be added to your account

Message 4 of 9
516 Views

Lyndsay_82
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Has anyone every managed to get an answer from O2? i've spent 2 weeks on hold getting passed round departments without anyone being able to help me, now been 3 weeks without the phone i ordered, nobody on phones can help me and they can't cancel my contract, so stuck paying for a phone i never received. I'm losing the plot 😞

Message 5 of 9
466 Views

Bambino
Level 84: Resplendent
  • 23270 Posts
  • 1031 Topics
  • 3700 Solutions
Registered:

@Lyndsay_82 We no longer have the ability to ask O2's online advisors to assist other customers. Sorry to say you'll have to persevere with trying to get through to someone in customer service who will take responsibility and help you resolve this issue.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 9
461 Views

Oxonian
Level 30: Meditator
  • 6640 Posts
  • 121 Topics
  • 22 Solutions
Registered:

@Lyndsay_82 

Has this been resolved as yet ? 

Message 7 of 9
393 Views

Lyndsay_82
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Nope. Still no replacement handset ordered after 3 weeks

Message 8 of 9
387 Views

Oxonian
Level 30: Meditator
  • 6640 Posts
  • 121 Topics
  • 22 Solutions
Registered:

@Lyndsay_82 

 

If you are still waiting for your replacement after three weeks, you might want to consider making a formal complaint :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

However, complaints typically take eight weeks to resolve and Customer Services are unlikely to want to interact with you whilst your complain is under consideration. Hence, I suggest that you continue to press Customer Services for a few more days and regard the complaints' route as a last resort. 

 

If you do decide to complain, please see Resolver in the first link. They have a reputation for facilitating satisfactory outcomes. 

 

Please keep us updated on developments.  

Message 9 of 9
381 Views