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New phone door swap!

vikki-b
Level 1: Joiner
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Hi, Has anyone done a door swap before? I bought an iPhone 11 two weeks ago and have had a few problems with it charging as it faulty, anyhow finally managed to get through to them on live chat today and they are arranging for a door swap. Im assuming it will be a brand new phone in the box unopend ect! 

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MI5
Level 94: Supreme
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@vikki-b 

Yes, if exchanged within the first 28 days they are new phones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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MI5
Level 94: Supreme
  • 150723 Posts
  • 645 Topics
  • 28710 Solutions
Registered:
and turn off find my iPhone and sign out of your Apple ID on iCloud.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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