New phone but can't access old number

[Maryanne]

Hey x I'm hoping someone can help me.  I have a new contract with O2 and have been sent a new sim, but i'd like to keep my old number.  I can't get hold of anyone to help me... I've done a "sim swap" will that do the trick?  Sorry if this is a really silly question 

[jonsie]

Yes a sim swap will transfer your number onto the new sim

Transfers are taking longer than usual though

Any problems call O2

Guide: Coronavirus Community Help and Support 

[Maryanne]

Hey thank you so much for your response.  I would love to speak to someone, but I just can't seem to speak to anyone, its only calls for upgrades or stolen phones/fraud being taken 

[MI5]

@Maryanne 

Continue to use your old sim until the transfer starts.

When your old sim loses signal, switch to the new sim and wait a coupe of hours for it to come online. Rebooting at this point will help speed it up.

[Maryanne]

Thank you so much MI5, I did exactly that but the new sim is only recognising my new number, and when family try to call me my original number doesn't work at all....

[MI5]

Sounds like the swap has started then @Maryanne 

Hang on until it completes.

[Marjo]

Hi @Maryanne , I'd love to hear how you're getting on with your number transfer. Did everything turn out ok or are you still waiting?