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New pay monthly (17-Oct) *not* on Refresh tariff

Anonymous
Not applicable

I recently joined o2 on a £38, 2-year pay monthly contract, which started on 17-Oct.

Before buying the phone (through www.mobiles.co.uk) I saw on the o2 site that "all new pay monthly contacts" would be on refresh tariffs.  However it appears this is not the case:  I've confirmed today that mine is a standard tariff.

According to the 02 online chat help, I have two options:

1. Stick with my standard tariff contract

2. Send back the phone within the cooling off period (still have ten days left), cancel the contract and start over again.

 

Option 1 is no good because I'm intending to upgrade my phone every year.

Can anyone confirm that I really am left with option 2?  i.e. I can't keep the phone and swap on to a Refresh tariff.

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jonsie
Level 94: Supreme
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You would as far as I'm aware have to send the phone back and take out refresh through O2, it's just not available through mobiles.co.uk.

I agree, the Note 4 is indeed awesome slight_smile

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