New direct debit every month

[Kurtis654]

I currently have 2 direct debits set up and active one for my device plan and one for airtime. Have just noticed that another 2 DD have been set up with my bank is it normal for new direct debits to be set up every month? I assumed that they would just take recurring payments from the active ones already set up. Is it normal for new ones to be set up for each month?

[Bambino · Accepted solution]

@Kurtis654 If you didn't purchase a second contract then no, it isn't normal.  You need to speak to customer service asap tomorrow.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

EDIT: You should also inform your bank about this. If you did not authorise this second DD it may be a fraudulent transaction.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

[Kurtis654]

Thanks. I thought it was strange although I have recently changed bank and last months came out ok, wondering if this has anything to do with it? Will give them a call anyway tomorrow to double check 

[MI5]

@Kurtis654 

Perfectly normal if you have been transferred to the new billing system which everyone will be eventually.