New customer with new sim but provider not changed to O2 after 5 days!

[John-N]

Hi, It's Friday now & last Sunday I ordered a new package, transferring from EE to O2. I provided the PAC code too.

The sim arrived in good time but the line has not changed over to O2 yet. Just how long is this expected to take? It said 1-2 days depending on whether you ordered before 5pm or not - but now it's way over that.

Any idea why or a phone number to ring thats not 5p a minute? ATM, I'm still on EE & know from experience that if I put the new O2 sim in, I wont have a phone to use (except the temporary number) till the change takes place.

Thanks

John

[seewhatyoucando]

Sounds like a mid port issue, if this isn’t resolved today 18th after a mobile reboot you need to raise a complaint with o2 to raise a enquiry with their porting team.

Live Chat complaints, you can have a email transcript sent to you at the end of chat https://www.o2.co.uk/how-to-complain

You should for future reference give a PAC/STAC to new provider Mon to Wed, if a issue arises then you aren’t stuck fri/sat/sun when little to no action takes place. The 4 networks all use the same third party contractor for PAC/STAC they don’t process or on weekends.

[Anonymous]

Thank you, that's what 4 months of self isolation does to you. It was a lapse in memory, having done this the same way for 17 years, it does get ingrained in your memory.

[seewhatyoucando]

@sophieO2 try Scotland, I’ve been locked down a month before lockdown, I do worry about a lot of people’s mental health after this, losing a Covid bum would be easy enough lol