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New customer - direct debit error

BB92
Level 1: Joiner
  • 1 Posts
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Registered:

I tried to move my number to O2 yesterday, the credit was not approved without a reason and today in the morning I received a email saying the direct debit is setup 

please give an explanation

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MI5
Level 94: Supreme
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@BB92 

It's done automatically as part of the checking process but in your case it won't be used (obviously).

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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