Solved: New contract

Bekky80 · ‎07-06-2021

Hi, I have had a message to say my new phone will be connected tomorrow and to keep my phone switched off until 6pm, does this just mean my new phone or both phones? Sorry if a stupid question....

MI5 · ‎07-06-2021

@Bekky80

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-06-2021

@Bekky80

All you need to do is watch your old phone until it loses signal then turn on your new one.

If it doesn't get a signal immediately, just reboot every 30 mins until it does.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bekky80 · ‎07-06-2021

Thank you

MI5 · ‎07-06-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New contract

Calls dropped soon as dialed

Access to billing / phone plan etc

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O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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