Re: New contract

Beany1121 · ‎26-03-2020

I ordered 2 new contracts yesterday, over 24 hours ago.
I had the emails with all the agreements on it.
But nothing since, nothing is showing on my account to say when they are going to be delievered or even that I ordered it.

Hopefully someone can help

MI5 · ‎26-03-2020

@Beany1121

You'll get a tracking email when the devices are sent out.

Only customer service can tell you when that will be Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-03-2020

You won't receive anything now until you get a dispatch email with a tracking number. The system is slow catching up and it may be that a credit check is being done

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS