New contract, data out of sync between contracts
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-01-2022 14:07
So I recently upgraded and moved from 5gb to 20gb of data. But whilst the o2 app recognises the data limit, my phone does not, so I can no longer make or receive phone calls. I live in thr countryside with no WiFi hotshots and rely on data usage. My daughter was just lost for over an hour with no way of getting in touch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-01-2022 14:21
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-01-2022 15:05
You need to go into the data usage settings on your phone and change the data limit set in there.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-01-2022 12:14

