on 10-05-2020 16:08
Solved! Go to Solution.
on 10-05-2020 16:10
Only swap to the new one if you have to as there have been issues with number moves since the lock down started.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 10-05-2020 16:52
@Natooshaa13 As @gmarkj has advised, it's best not to do anything at the moment if your old sim is working. When things return to some semblance of normality you can swap to your new 5G sim by either going in store when they eventually reopen, or you can do it online by following this guide: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675