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New SIM - says SIM currently being used with a device I don't recognise

thisismyorange
Level 1: Joiner
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My iPhone was very recently stolen, I got an IMEI bar and lost/stolen bar applied, and ordered a new SIM, which I've now got (up and running) in my new iPhone.

 

However, if I look at Your SIM > Bar and divert > IMEI and PUK in Myo2, it says:

 

Device: Samsung Korea Galaxy S10+

This is the device that your sim’s currently being used with.


I believe this is a device used by a thief who must have inserted my (old) SIM to make a few international calls before I managed to block it and before I got my new SIM/phone.

 

Is this just an error with the system updating or should I be worried?

 

Thanks

 

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madasaf1sh
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@thisismyorange 

 

The system can take a while to update with the correct data, so this isn't something to worry about, as only one sim card can be used at a time, and that is the one you currently have. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@thisismyorange 

You can't have 2 sims with the same number as I said in your previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Stolen-phone-barred-SIM-question/td-p/1616296 

As long as your sim is working with your number, that is all that is in use currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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thisismyorange
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Thanks so much - just freaked me out seeing that unknown device seemingly linked to my o2 account!

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thisismyorange
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Thank you!

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MI5
Level 94: Supreme
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Don't worry @thisismyorange 

Your sim is safe.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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