New 02 customer, number porting gone wrong

[jayneharrison]

I'm a new customer to 02 and have ported my number over from EE. My contract start date was 19/03/2020 and my number was ported 20/03/2020. It's now 30/03/2020 and it looks like the number transfer has gone wrong or only partially been completed. If I make a call from my phone, recipients see my number as it was on EE. If I text someone, recipients see that as coming from a different phone with a brand new number. Additionally, when I've tried to register on the 02 Priority app, I keep getting an error message that says I'm not using a recognised 02 number.

In the current circumstances, this isn't an emergency and therefore I haven't rung 02 customer services. However, it's getting rather annoying! Does anyone have any advice?

[gmarkj]

Sounds as though it is a split port.
Only way to resolve this is, you guessed, a call to customer services...

[jonsie]

If you have an iphone, change the number in the phone settings. Otherwise contact customer service @jayneharrison 

[MI5]

@jayneharrison 

It's currently taking much longer than usual to port and transfer numbers.

You may need to give it a few days to settle down.

[jayneharrison]

Thanks everyone, looks like a call to customer service it is! I've got a Huawei handset so the iPhone trick won't work.

@MI5 - it's already been 10 days!

[MI5]

@jayneharrison 

This has been going on for over 2 weeks now 😞

[jayneharrison]

@MI5 Eek, that's not good! Well, like I said - it's not an emergency, so I'll give it a few more days.