I'm a new customer to 02 and have ported my number over from EE. My contract start date was 19/03/2020 and my number was ported 20/03/2020. It's now 30/03/2020 and it looks like the number transfer has gone wrong or only partially been completed. If I make a call from my phone, recipients see my number as it was on EE. If I text someone, recipients see that as coming from a different phone with a brand new number. Additionally, when I've tried to register on the 02 Priority app, I keep getting an error message that says I'm not using a recognised 02 number.
In the current circumstances, this isn't an emergency and therefore I haven't rung 02 customer services. However, it's getting rather annoying! Does anyone have any advice?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
It's currently taking much longer than usual to port and transfer numbers.
You may need to give it a few days to settle down.
This has been going on for over 2 weeks now 😞