Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎30-03-2020

New 02 customer, number porting gone wrong

I'm a new customer to 02 and have ported my number over from EE. My contract start date was 19/03/2020 and my number was ported 20/03/2020. It's now 30/03/2020 and it looks like the number transfer has gone wrong or only partially been completed. If I make a call from my phone, recipients see my number as it was on EE. If I text someone, recipients see that as coming from a different phone with a brand new number. Additionally, when I've tried to register on the 02 Priority app, I keep getting an error message that says I'm not using a recognised 02 number.

 

In the current circumstances, this isn't an emergency and therefore I haven't rung 02 customer services. However, it's getting rather annoying! Does anyone have any advice?

Highlighted
Level 47: Going Places
Posts: 6,002
Registered: ‎26-03-2014

Re: New 02 customer, number porting gone wrong

Sounds as though it is a split port.
Only way to resolve this is, you guessed, a call to customer services...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Posts: 80,690
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: New 02 customer, number porting gone wrong

If you have an iphone, change the number in the phone settings. Otherwise contact customer service @jayneharrison 

Highlighted
Posts: 105,992
Topics: 554
Solutions: 13,952
Registered: ‎04-04-2012

Re: New 02 customer, number porting gone wrong

@jayneharrison 

It's currently taking much longer than usual to port and transfer numbers.

You may need to give it a few days to settle down.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎30-03-2020

Re: New 02 customer, number porting gone wrong

Thanks everyone, looks like a call to customer service it is! I've got a Huawei handset so the iPhone trick won't work.

 

@MI5 - it's already been 10 days!

Highlighted
Posts: 105,992
Topics: 554
Solutions: 13,952
Registered: ‎04-04-2012

Re: New 02 customer, number porting gone wrong

@jayneharrison 

This has been going on for over 2 weeks now Smiley Sad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎30-03-2020

Re: New 02 customer, number porting gone wrong

@MI5 Eek, that's not good! Well, like I said - it's not an emergency, so I'll give it a few more days.