Need to open a new account?

[nigella]

Hi. I bought a couple of mobile phones for my husband and myself back in January. We then had our old O2 numbers tranferred to the new devices.

The question is that our "my O2 account" pages only have the new, now inactivated numbers that came with the new phones and cannot seem to apply any changes (ie: change to our exsisting numbers).

Do we  need to open new accounts for our old numbers? If so, how do we go about it?

Many thanks in advance for any advice.

[Anonymous · Accepted solution]

Good Morning,

Telephone 02 Customer Services.

From your O2 mobile 202 Free

From a landline 0844 809 0202 5p / min
 
PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

[Anonymous]

Yup, as bandofbrothers has said, call customer services and they'll be able to sort it out for you 

[nigella]

Thanks guys. We will.