Need help

[Amie1]

Hi, so for some reason my data wasn’t working and I couldn’t make any phone calls either! So I looked on my O2 and it said I had payments due, so anyway I paid, how long before it will all start working again? Thanks

[Cleoriff · Accepted solution]

@Amie1 

Normally 24-48 hrs after being recoonnected but nowadays it's taking longer.

You need to keep rebooting your phone and if you need to contact O2, borrow a phone, use a landline or even Skype. All numbers and info in this guide

Guide: Coronavirus Community Help and Support 

[Amie1]

So I just call 02 and they should be able to sort it?

[Amie1]

Or will it just connect back up by itself??

[KingAmo]

@Amie1

Probably when you call O2 customer service they should be able to help you connect as you've cleared your outstanding balance.

But as it has already been said mostly it takes 24 hours or much longer these days for it to connect back after the system has updated things.

Keep on rebooting your phone.

[Cleoriff]

---

@Amie1 wrote:
So I just call 02 and they should be able to sort it?

---

They will be able to  tell you when it will be reconnected.

Best of luck.