Need a nano sim for one of my numbers as have a replacement phone

[RaistlinRTCW]

Hi

I bought my son who pay as you go sim registered to my account a new iphone xr to replace his iphone 6 which has hardware issues. 

As susch I need a new nano sim for it and I am unable to contact via phone, via the o2 app any customer services to order it. 

How am I supposed to arrange this in the current climate 

regards Barry

[MI5]

@RaistlinRTCW 

Both phones should take a nano sim so no new sim required?

[RaistlinRTCW]

Hi

Unfortunately not the sim from an iphone6 is slighly larger than the slot in a iphone xr and it si already as small as the current sim can go. 

I had to get a replacement nano sim when I replace my 6 plus with an xs max

regards 

[MI5 · Accepted solution]

@RaistlinRTCW 

Both phones take a nano sim so it should fit. There is only one size nano sim, however, the only way to get a replacement is by calling customer service right now Guide: How to find help & contact O2 

[RaistlinRTCW]

The iPhone 6 was a a different sim and is as small as it can go , possibly only a micro and there is no further pop out option on it. You can't get through to customer service and I have been trying for 2 days via the o2 app to start a chat with no joy hence trying to get though some other way

[Cleoriff]

@RaistlinRTCW 

It's a Nano sim. Take a look at this, direct from Apple

https://support.apple.com/en-us/HT202645 

[MI5]

Sorry, but as I said, only customer service can provide a new sim in the current climate.

You can try Skype but all lines are equally as busy I suspect 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823 

PS All iPhones have used a nano sim since the iPhone 5 so if yours is bigger you don't have an iPhone 6.

[RaistlinRTCW]

Cheers wonder why it won't sit in the card slot will revisit it

[MI5]

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@Cleoriff wrote:

@RaistlinRTCW 

It's a Nano sim. Take a look at this, direct from Apple

https://support.apple.com/en-us/HT202645 

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I've said it enough times already.

Something is wrong with the information given to us or the phone, whatever, I don't know.

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

@RaistlinRTCW 

It's a Nano sim. Take a look at this, direct from Apple

https://support.apple.com/en-us/HT202645 

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I've said it enough times already.

Something is wrong with the information given to us or the phone, whatever, I don't know.

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Yes...I just thought I would back you up by posting the info. I wasn't sure when they changed (until I read it), but my lad who had an iphone 6 was nano and he put it into his 7 when the 6 gave up the ghost.