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on 30-03-2020 09:16
Hi
I bought my son who pay as you go sim registered to my account a new iphone xr to replace his iphone 6 which has hardware issues.
As susch I need a new nano sim for it and I am unable to contact via phone, via the o2 app any customer services to order it.
How am I supposed to arrange this in the current climate
regards Barry
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on 30-03-2020 09:30
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on 30-03-2020 09:30
Both phones take a nano sim so it should fit. There is only one size nano sim, however, the only way to get a replacement is by calling customer service right now Guide: How to find help & contact O2
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on 30-03-2020 09:19
Both phones should take a nano sim so no new sim required?
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on 30-03-2020 09:29
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on 30-03-2020 09:29
Hi
Unfortunately not the sim from an iphone6 is slighly larger than the slot in a iphone xr and it si already as small as the current sim can go.
I had to get a replacement nano sim when I replace my 6 plus with an xs max
regards
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on 30-03-2020 09:30
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on 30-03-2020 09:30
Both phones take a nano sim so it should fit. There is only one size nano sim, however, the only way to get a replacement is by calling customer service right now Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-03-2020 09:33
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on 30-03-2020 09:33
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on 30-03-2020 09:43
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on 30-03-2020 09:43
It's a Nano sim. Take a look at this, direct from Apple
https://support.apple.com/en-us/HT202645
Veritas Numquam Perit
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on 30-03-2020 09:45
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on 30-03-2020 09:45
Sorry, but as I said, only customer service can provide a new sim in the current climate.
You can try Skype but all lines are equally as busy I suspect
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
PS All iPhones have used a nano sim since the iPhone 5 so if yours is bigger you don't have an iPhone 6.
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on 30-03-2020 09:46
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on 30-03-2020 09:46
Cheers wonder why it won't sit in the card slot will revisit it
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on 30-03-2020 09:46
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on 30-03-2020 09:46
@Cleoriff wrote:It's a Nano sim. Take a look at this, direct from Apple
https://support.apple.com/en-us/HT202645
I've said it enough times already.
Something is wrong with the information given to us or the phone, whatever, I don't know.
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on 30-03-2020 09:51
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on 30-03-2020 09:51
@MI5 wrote:
@Cleoriff wrote:It's a Nano sim. Take a look at this, direct from Apple
https://support.apple.com/en-us/HT202645
I've said it enough times already.
Something is wrong with the information given to us or the phone, whatever, I don't know.
Yes...I just thought I would back you up by posting the info. I wasn't sure when they changed (until I read it), but my lad who had an iphone 6 was nano and he put it into his 7 when the 6 gave up the ghost.
Veritas Numquam Perit

