Natural end of contract

[Anonymous]

My contract came to a natural end on 7 nov 2014, after a 24 months contract, I assumed that this is the end but am told I need to give 30 days notice. I do not want to be charged for an extra month as I cannot afford it. Why isn't that date considered as the end of the contract, it is not a cancellation but a natural end of contract. Customer service does not seem to understand the subtlety between the two.

[Anonymous]

Hi @Anonymous , sorry u feel that way but no contract cancels automatically, it is part of your terms and conditions that u give 30 days notice to cancel.

You have 2 options really, if u give the 30 days, after the final bill is produced you will have the line rental u have in advance credited back or probably the best based on what u said, get a pay and go sim,get a pac code and transfer the number.When the number transfers out it will cancel it on that day.

If u get the pac code today, and the sim, u can get this sorted by tuesday.

[Anonymous]

Hi

A contract runs its term but does not naturally end I'm afraid.

It's uoto you as the account holder to officially end it.

Help thread : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

And for PAC Codes http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Anonymous]

a contract will not end automaticaly you have to cancel with notice. its in the terms and conditions.

[MI5 · Accepted solution]

I'm afraid it is not CS misunderstanding.
All your contract wording refers to "minimum term" of 24 months, not a maximum term.

[Anonymous]

If you still require a mobile service but cost is the issue, as you are no longer "in your minimum term" you could ask o2 to switch you to a cheaper sim only tariff.

The change would be almost immediate, no 30 day on full tariff charge etc. (Note if you changed to a sim only you would still have to give 30 days notice to cancel your service in the future OR request and use a pac code).

Hope this helps

[Anonymous]

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@Anonymous wrote:
If you still require a mobile service but cost is the issue, as you are no longer "in your minimum term" you could ask o2 to switch you to a cheaper sim only tariff.

The change would be almost immediate, no 30 day on full tariff charge etc. (Note if you changed to a sim only you would still have to give 30 days notice to cancel your service in the future OR request and use a pac code).

Hope this helps

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Awesome advice piperdog123

i suppose even dropping to a PayAsYouGo Account type too. 

[Anonymous]

Thanks for sharing piperdog123

[Anonymous]

I have found a solution I've dropped 02

[Anonymous]

I hope your new network ticks your wants and needs boxes.