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My sim only contract not come and got order on the 24.01.20

Kizza
Level 1: Joiner
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on ‎03-02-2020 06:50

on ‎03-02-2020 06:50

My sim not come
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MI5
Level 94: Supreme
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on ‎03-02-2020 06:57

on ‎03-02-2020 06:57

@Kizza 

Please contact customer service for help Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kizza
Level 1: Joiner
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on ‎03-02-2020 07:06

on ‎03-02-2020 07:06

I done everything I can
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MI5
Level 94: Supreme
In response to Kizza
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on ‎03-02-2020 07:10

on ‎03-02-2020 07:10

@Kizza 

This is a community forum of customers like yourself and unfortunately we cannot access accounts to check the progress of orders.

You may have been referred for credit checks etc so you need to call customer service to check please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎03-02-2020 08:59

on ‎03-02-2020 08:59

Hello @Kizza
Give customer services another call, not chat early morning 08.00am best time.
Try to get an understanding of what is happening.
Best wishes and welcome to the o2 community forum


HAPPINESS IS BEE SHAPED

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Martin-O2
Former Staff
In response to TallTrees
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on ‎11-02-2020 10:16

on ‎11-02-2020 10:16

Hey @Kizza is there any update on your situation? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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