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My contract

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Olivemyra
Level 1: Joiner
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on ‎07-08-2021 13:15 - last edited on ‎09-08-2021 11:02 by

on ‎07-08-2021 13:15 - last edited on ‎09-08-2021 11:02 by

First off please get my name correct, which I have asked you to do on several occasions

It is YVONNE [personal details] . I bought a £10.00 monthly sim. The first payment was taken from my bank account on 22 July 2021. I thought that covered everything but you are saying I owe £2.90, explain please. Finally the contract you sent me shows the mobile number as being [personal details] but I migrated my phone number [personal details] . The whole situation is confusing

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MI5
Level 94: Supreme
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on ‎07-08-2021 15:14

on ‎07-08-2021 15:14

@Olivemyra 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152050 Posts
  • 651 Topics
  • 28916 Solutions
Registered:

on ‎07-08-2021 15:14

on ‎07-08-2021 15:14

@Olivemyra 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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