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My bill

Rachelpatterson
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When I took the contact out on the 11th November they offered me to phones with 20% off. I did what they said to text LOYALTY 21500. But I've received a text on both phone saying I'm not allowed to have it. Can u explain why this is now please
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MI5
Level 94: Supreme
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@Rachelpatterson 

Check the rules here https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Rachelpatterson
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That's what I did. Il have to ring them because he said on the phone I would get the 20% has i took the 2 contacts out. But don't understand why I can't get it now
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MI5
  • 143452 Posts
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  • 27490 Solutions
Registered:

@Rachelpatterson 

If you have 2 contracts, you only get discount on 1 of them.

There is no discount for the lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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