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Joshspinks8 · ‎27-11-2023

I’m the account holder but my son has the phone and pays the bill. This month he decided to pay his bill a few days early but naively he didn’t know direct debit would still come out so he’s effectively paid for it twice, can he get one of the payments refunded ?

MI5 · ‎27-11-2023

@Joshspinks8

By the time O2 refund you the next bill will be due.

The extra will be used to apy next month.

If you wish to still get a refund you need to speak to O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-11-2023

You would have to request this from customer service

However, it usually takes around 10 working days to action

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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